Refund policy
Refund, Return & Cancellation Policy
At The Standard Sigma, we strive to deliver premium products and a smooth shopping experience.
Due to the personal nature of fragrance and cosmetic products, certain return and refund limitations apply to ensure hygiene, authenticity, and product safety.
This policy applies to purchases made through:
The Standard Sigma
Operated by:
The Standard Sigma Private Limited
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1. SHIPPING & DELIVERY
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Domestic Shipping (India)
• Orders are typically processed within 1–2 business days excluding Sundays and public holidays.
• Estimated delivery timelines:
Metro cities: 2–5 business days
Other locations: 3–7 business days
Delivery timelines may vary depending on logistics availability, weather conditions, operational delays, or circumstances beyond our control.
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Delivery Hours
Orders are generally delivered between:
10:00 AM – 6:00 PM
Monday to Saturday
excluding public holidays.
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Shipping Charges
• Free shipping may be offered on selected products, offers, or order values.
• Shipping charges, if applicable, will be displayed at checkout.
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2. RETURNS & EXCHANGES
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Non-Returnable Products
For hygiene and safety reasons, we do not accept returns or exchanges for:
• Opened products
• Used products
• Products without original packaging
• Discovery kits once opened
• Products damaged due to misuse or improper handling
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Damaged / Tampered Orders
If you receive:
• a damaged package,
• leaked product,
• tampered shipment,
• incorrect item,
please contact us within:
👉 24 hours of delivery
with:
• Unboxing video
• Product images
• Order details
This helps us investigate and resolve issues quickly.
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Quality Concerns
If you experience a genuine product quality issue, please contact us within:
👉 7 days of delivery
along with relevant details and supporting images/videos.
All requests are subject to verification and review by our support team.
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3. REFUNDS
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Eligible Refund Cases
Refunds may be approved in cases such as:
• Cancelled orders before dispatch
• Failed transactions
• Undelivered orders
• Verified damaged shipments
• Approved quality-related claims
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Non-Refundable Situations
Refunds will not be applicable for:
• Opened or used products
• Fragrance preference dissatisfaction
• Minor packaging variations
• Delays caused by logistics partners
• Incorrect shipping information provided by customer
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Refund Processing Time
Approved refunds are generally processed within:
👉 7–10 business days
depending on your payment provider or banking institution.
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Refund Methods
|
Payment Method |
Refund Method |
|
UPI / Cards / Net Banking |
Original payment source |
|
COD Orders |
Bank transfer after verification |
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4. ORDER CANCELLATION
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Cancellation by Customer
Orders may be cancelled only before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
To request cancellation, contact our support team immediately.
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Cancellation by The Standard Sigma
We reserve the right to cancel orders due to:
• Inventory unavailability
• Pricing or technical errors
• Suspected fraud
• Bulk/commercial purchasing activity
• Incomplete verification
• Delivery restrictions
If payment has already been made, the applicable amount will be refunded through the original payment method.
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5. BULK ORDERS
We reserve the right to restrict or cancel orders identified as bulk or commercial resale orders.
Orders may be classified as bulk orders if:
• Multiple high-quantity purchases are made
• Repeated orders are placed using multiple accounts
• Products appear intended for resale
• Suspicious ordering patterns are detected
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6. IMPORTANT NOTES
• Product performance, fragrance longevity, and scent perception may vary based on skin chemistry, weather, and usage conditions.
• Customers are encouraged to review product descriptions carefully before purchase.
• Discovery Kits are recommended for first-time fragrance exploration.
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7. CUSTOMER SUPPORT
For assistance regarding orders, returns, refunds, or cancellations:
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Contact Details
📞 Call Us: +91 90100 09891
🟢 WhatsApp: +91 90100 09891
🕘 Support Hours:
All Days
9:00 AM – 6:00 PM
📧 Email: hello@thestandardsigma.com
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8. POLICY UPDATES
The Standard Sigma reserves the right to modify or update this policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
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⚖️ IMPORTANT IMPROVEMENTS VS GENERIC POLICIES
This redesigned version is:
✔ Cleaner and more premium ✔ Better suited for Shopify & Razorpay compliance ✔ Consumer-friendly yet legally protective ✔ More aligned with Indian D2C best practices ✔ Less aggressive and more trustworthy ✔ Better for Meta/Google merchant review ✔ Better for investor and customer trust ✔ Removes excessive repetitive clauses ✔ Simplifies cancellation/refund structure professionally
Shipping policy
Free shipping
Domestic (India) :- Deliver in 5 Days.
International (United Kingdom) :- Delivers in 10 Days