Shipping policy

Shipping Delivery Policy

THE STANDARD SIGMA PRIVATE LIMITED 

1. Shipping Destinations

We currently serve select cities within India; please verify your pin code at checkout. We also provide international shipping to the UK, USA, European Union, UAE, Japan, and Singapore.

2. Shipping Charges

·        Domestic (India): We provide free shipping within India. Any additional packaging or handling fees will be notified to you at checkout.

·        International: You are responsible for all shipping, handling, and applicable duties. Consignments are shipped on a Delivery Duty Unpaid (DDU) basis; customs duties and taxes must be paid to the logistics partner upon delivery.

3. Customs & Documentation

International shipments are subject to inspection by customs authorities. If your package arrives with an "Opened for Customs" label, please accept the delivery despite any exterior warnings regarding tampered packaging.

4. Delivery Timelines

·        India: 5–10 business days from dispatch.

·        International: 15–20 business days from dispatch (subject to customs and governmental processing).

·        Note: During periods of high demand, delivery may be extended by 7–10 business days. If we are unable to fulfill your order, we will cancel it and initiate a refund to your original payment method within 30 days. We are not liable for damages resulting from delivery delays or cancellations.

5. Accuracy of Information

You are responsible for providing complete and accurate delivery details. We reserve the right to validate this information and may suspend or debar accounts found to have provided false details. We are not liable for delivery failures resulting from incorrect information provided by you.

6. Logistics Partners & Liability

We utilize third-party logistics partners for all deliveries. While we prioritize ethical partnerships, we are not liable for the acts or omissions of delivery personnel and cannot mediate disputes between you and our logistics providers. Identity verification (e.g., passport or driving license) may be required upon delivery.

7. Tracking & Secure Delivery

·        Tracking: You will receive tracking details via email or SMS upon dispatch. Tracking status is provided by third parties and may be subject to technical inconsistencies.

·        OTP Verification: To ensure security, an OTP will be sent to your registered contact details. You must provide this OTP to the delivery personnel to receive your package.

·        Package Condition: All packages feature tamper-proof seals. Do not accept packages with damaged or tampered seals (excluding official customs inspection). Acceptance of damaged packages disqualifies you from replacement claims.

8. Force Majeure

Deliveries may be affected by unforeseen circumstances such as weather, traffic, or Force Majeure Events (e.g., acts of God, pandemics, civil unrest, or governmental action). We will keep you updated on your order status; however, the Company is not liable for delays or failures resulting from events beyond our reasonable control.

9. Customer Support

For assistance, please contact us:

·        Phone/WhatsApp: +91 90100 09891

·        Email: support@thestandardsigma.com